A couple of weeks ago, a friend of mine asked me “What does Edge Computing mean?” It made me flash back a few years to when I first started hearing…
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I’m sure you have asked yourself this question. I know I do almost every time I enter a store. “Do I want to talk to an associate—or is it easier to…
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When it comes to retail, I am borderline obsessed. I was hooked the minute I first experienced that rush of connecting directly with a customer and experiencing their raw emotion…
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Who are the most influential people inside your store? Who knows more about what your customers’ desires are than the teams meeting with them every day? Who is the everyday…
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What is a “wow” moment? A “wow” moment occurs any time you exceed your customer’s expectations. It doesn’t have to be by a lot. It doesn’t have to be over-the-top….
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