Brian Gallagher

Brian is the Retail Strategy & Business Development Director at Connection. Brian joined Connection in 2016 as the Retail subject matter expert (SME) after leading National Store Operations teams for more than 20 years. Brian has a deep understanding of today’s Store Experience and Customer Engagement solutions requirements and works collaboratively with customers and partners to create complete business solutions to drive customer engagement and revenues. Outside of work, he enjoys traveling with his wife and cheering on the Cleveland Indians.

“Wow” Moments in Retail

March 27, 2019 | Brian Gallagher

What is a “wow” moment? A “wow” moment occurs any time you exceed your customer’s expectations. It doesn’t have to be by a lot. It doesn’t have to be over-the-top….

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The Real Change in Retail

August 30, 2018 | Brian Gallagher

The past summer has highlighted the end of an era for three formerly major retailers. Blockbuster Video has closed their last store in Alaska leaving one lone location remaining in…

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Mobile Engagement Drives Retail in 2018—And Beyond

May 21, 2018 | Brian Gallagher

I had the pleasure of attending the Global Retailing Conference at the University of Arizona in April. After sharing ideas with hundreds of retailers, it was clear that there are…

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Unplugging Retail

December 13, 2017 | Brian Gallagher

“What is my mobile strategy?” I believe this should be the first question every retailer asks themselves. Store experience should be driven by understanding how mobile solutions can enhance the…

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4 Ways Technology Is Changing the Retail Experience—Right Now

September 15, 2017 | Brian Gallagher

The goal in retail is to improve revenue through existing customer engagement and new customer acquisitions, and technology is making this happen. But what technologies should forward thinking retailers embrace?…

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