Brian Gallagher

Brian is the Retail Strategy & Business Development Director at Connection. Brian joined Connection in 2016 as the Retail subject matter expert (SME) after leading National Store Operations teams for more than 20 years. Brian has a deep understanding of today’s Store Experience and Customer Engagement solutions requirements and works collaboratively with customers and partners to create complete business solutions to drive customer engagement and revenues. Outside of work, he enjoys traveling with his wife and cheering on the Cleveland Indians.

Customer interacting with employee and laptop

The Great Customer Dilemma—Should I Engage the Associate?

November 9, 2020 | Brian Gallagher

I’m sure you have asked yourself this question. I know I do almost every time I enter a store. “Do I want to talk to an associate—or is it easier to…

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A Retail Dream: What If You Could Start Your Business Over—from Scratch?

September 25, 2020 | Brian Gallagher

When it comes to retail, I am borderline obsessed. I was hooked the minute I first experienced that rush of connecting directly with a customer and experiencing their raw emotion…

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A Strategic Roadmap to Technology Deployment in Retail: Part 1

November 6, 2019 | Brian Gallagher

Who are the most influential people inside your store? Who knows more about what your customers’ desires are than the teams meeting with them every day? Who is the everyday…

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“Wow” Moments in Retail

March 27, 2019 | Brian Gallagher

What is a “wow” moment? A “wow” moment occurs any time you exceed your customer’s expectations. It doesn’t have to be by a lot. It doesn’t have to be over-the-top….

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The Real Change in Retail

August 30, 2018 | Brian Gallagher

The past summer has highlighted the end of an era for three formerly major retailers. Blockbuster Video has closed their last store in Alaska leaving one lone location remaining in…

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