Brian Gallagher

Brian A Gallagher is the Retail Strategy & Business Development Director at Connection. Brian joined Connection in 2016 as the Retail subject matter expert (SME) after leading National Store Operations teams for more than 20 years. Brian has a deep understanding of today’s Store Experience and Customer Engagement solutions requirements and works collaboratively with customers and partners to create complete business solutions to drive customer engagement and revenues. Outside of work, he enjoys traveling with his wife and cheering on the Cleveland Indians.

2022 Retail Technology Trends

As painful as 2020 was for retail, the lessons learned may have saved the industry from long-term doom. Retailers were forced to think differently. Forced to drop the lessons learned…

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My Network Is Killing My Smart Store Goals

I never realized how complicated the term “network optimization” really was or how it affected my business until the day I called our IT Director from the sales floor to…

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The Future of Retail in 2021: The Smart Store

I have to be honest. I am going to completely change my game plan for 2021. I have spent the past several years arbitrating conversations between investing in digital transformation,…

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Why Does Edge Computing Matter to Your Retail Customers?

A couple of weeks ago, a friend of mine asked me “What does Edge Computing mean?” It made me flash back a few years to when I first started hearing…

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Customer interacting with employee and laptop

The Great Customer Dilemma—Should I Engage the Associate?

I’m sure you have asked yourself this question. I know I do almost every time I enter a store. “Do I want to talk to an associate—or is it easier to…

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