The first sign of trouble was not a warning on an IT dashboard. Water operators in several towns in Minnesota discovered that they could no longer reach the controllers that…
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People are not good at understanding consumption models. We want a price tag. Tell us what something costs and we can budget for it. Ask us to work out what…
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Manufacturers depend on people whose experience is difficult to replace. The buyer who knows which supplier will answer the phone when a shipment slips. The maintenance technician who recognizes a…
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Most plants can see more than they ever could. There are dashboards on the floor, dashboards in the office, and data streaming off every line. Ask the people running those…
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For roughly 10,000 years, every economy we built needed human beings to do things. To plant. To build. To calculate, analyze, write, and decide. Our ability to do those things…
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