Most conversations about artificial intelligence and employment begin with a sweeping question: Will AI take jobs? That question may be too broad to be useful. A better one is: Which…
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A service technician replaces a bearing on a customer’s pump and records the repair. At another location, a second technician makes the same repair. A third customer submits a warranty…
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The first sign of trouble was not a warning on an IT dashboard. Water operators in several towns in Minnesota discovered that they could no longer reach the controllers that…
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People are not good at understanding consumption models. We want a price tag. Tell us what something costs and we can budget for it. Ask us to work out what…
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Manufacturers depend on people whose experience is difficult to replace. The buyer who knows which supplier will answer the phone when a shipment slips. The maintenance technician who recognizes a…
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