What It Takes to Be a Great Connection Account Manager

Andrew Plewa

Connection Account Managers act as a point of contact for customers—building long-lasting, mutually beneficial relationships, and always striving to find the products which best fit individual customer needs. Are you passionate about serving customers? Have you got what it takes? Find out more about the daily life of a Connection Account Manager!

What do you do on a day-to-day basis?

Our Account Managers work with clients to solve IT needs—discussing ongoing projects, using Connection’s team of subject matter experts to create hardware, software, and service-related quotes, and statement of work. Additionally, you will research and call new organizations to grow your business.

What do you learn when you start as a Connection Account Manager?

You will gain a firm understanding of what Connection can offer to fulfill customers’ IT needs. Develop patience and determination to successfully meet expectations and deliver value to all of your customers.

What are the most challenging aspects of the job?

Account Managers are always challenged to be patient, determined, and focused.

What makes a good Account Manager?

Be the hardest working person in the room and make yourself accountable. It’s also important to under-promise and over-deliver with every client interaction. The time and energy you devote to this will help you accumulate clients along your tenure.

Any advice for newcomers?

Count small wins every day! Success is just a culmination of small wins each day. Small wins are tangible progress points that show that you are on the way to reaching your goals. Be determined to succeed and work at it!

Andrew is a Senior Executive Account Manager at Connection. He grew up on the southeast coast of the UK and now lives with his wife and 2 children in Keene, NH. In his free time, Andrew likes to go on adventures with family, spending as much time outdoors as possible.