Retail Technology

Retail worker on POS

A Strategic Roadmap to Technology Deployment in Retail: Part 1

Who are the most influential people inside your store? Who knows more about what your customers’ desires are than the teams meeting with them every day? Who is the everyday…

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Give Your Customers a VOICE

I shop in brick and mortar stores on a fairly regular basis. Before I visit the store, I usually research the products I intend to purchase and look at customer…

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“Wow” Moments in Retail

What is a “wow” moment? A “wow” moment occurs any time you exceed your customer’s expectations. It doesn’t have to be by a lot. It doesn’t have to be over-the-top….

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Why Industry Training for Salespeople Matters

At Connection, we have a particular focus in the healthcare, retail, and manufacturing industries, with dedicated resources and expertise specific to each. I’ve personally been selling into, supporting, and otherwise…

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A Quick Journey through Retail: Then and Now (And Beyond)

In the “olden days” of retail, we had to travel to a store to get anything we needed—groceries, cleaning supplies, clothing, etc. We were limited to the brands and products…

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