Retail Strategy

Episode 92 – Connection Inside Access: Shifting Gears, Retail to E-Tail: Understanding the Ecommerce Journey.

In today’s episode, James Hilliard, your host, welcomes Brian Gallagher, Retail Strategy Business Dev. Director at Connection, and Jamal Khan, President Global Digital and Ecommerce at Connection, to engage in a thoughtful discussion around…

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Retail associate looking up inventory on tablet

Enable Smarter and More-Connected Retail Operations

Have you ever gone to a store only to discover that they don’t have the size you need or the item you want? You then ask the sales associate if…

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employees trying out new technology

4 Reasons to Give Your Retail Employees a Say in Tech Choices

As retailers look to further bridge the gap between the in-store and digital experience, putting technology into frontline employees’ hands is essential. However, choosing the wrong technology can negatively impact…

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Customer interacting with employee and laptop

The Great Customer Dilemma—Should I Engage the Associate?

I’m sure you have asked yourself this question. I know I do almost every time I enter a store. “Do I want to talk to an associate—or is it easier to…

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A Retail Dream: What If You Could Start Your Business Over—from Scratch?

When it comes to retail, I am borderline obsessed. I was hooked the minute I first experienced that rush of connecting directly with a customer and experiencing their raw emotion…

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