The healthcare industry is seeing tremendous change. With the pandemic, staffing shortages, and a backlog of patients needing care, now is the time to reset and question traditional approaches. Add…
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The value of patient medical information makes healthcare entities prime targets for cybercriminals. According to IBM’s 2022 Cost of a Data Breach Report, the average cost of a healthcare data…
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Mobile technologies play a critical role in today’s digital world. While there’s a big focus on our remote and hybrid workforce, there are many industries that have frontline employees. This…
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2020 was a year of disruption. The ways we work, shop, and learn were upended as interactions moved primarily online for safety. But perhaps no industry has been transformed by…
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Throughout 2020 call centers have seen record-breaking call-in contact volumes. Your call center is often the first experience that a prospective patient has with your healthcare brand. Having the right…
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