Beep beep beep beep beep. Ding ding. Ding ding. “Paging Dr. Smith, please see room 123.” Beep beep beep.
These are sounds we did not hear when my father was in the hospital for a few days last year. Over the last decade, the patient experience has improved dramatically, likely thanks to the Triple Aim. The Triple Aim is a framework with three aims: improve the patient experience, improve the health of populations, and reduce per capita costs of healthcare. Let’s focus in on the improvement of the patient experience.
Good Patient Care First
Patients are usually in the hospital for active, short-term treatment from a severe injury, episode of illness, an urgent medical condition, or recovering from surgery. Following one of these events, patients need rest to recover and get back to good health. Getting proper rest can be difficult when there are machines beeping, phones ringing, and paging of healthcare staff on the intercom.
Patients also want to feel like they are being prioritized, and that their care team is dedicated to helping them get better. The problem is that healthcare staff are challenged to communicate quickly and efficiently with each other. They respond to and deal with calls, pages, alerts, and prioritizing multiple tasks, making it hard to give patients the time and care they need. Good patient care first starts with improved clinical communications between nurses, doctors, and other healthcare staff.
Combatting Alarm Fatigue
Clinical communication includes messaging, voice calls, alerts and notifications, nurse calls, and test results, which can occur over an innumerable number of devices and methods. But all these devices, messages, and notifications can create alarm fatigue for healthcare staff, and be disruptive to the patient experience.Healthcare staff need a clinical communication tool that allows them to receive urgent and vital communications, while not being overwhelmed with mundane and other unimportant alarms and updates.
PatientSafe Solutions Clinical Communication Solution streamlines communication and clinical decision-making by providing assigned healthcare providers access to current patient status, medications, lab results, vitals, and patient care progress. 79% of healthcare staff users have seen improved communication through use of this tool.
This solution ensures the right information gets to the right person at the right time for more efficient, safer care, and a better overall patient experience. Healthcare providers have noted an improvement in HCAHPS scores since implementing this type of solution.
Connection, in partnership with PatientSafe, provides complete end-to-end communication solutions that improve the patient experience, consolidate communication, simplify your day, and improve care delivery.