Q: Describe what you do on a day-to-day basis.
A: My daily responsibilities are all centered on building and maintaining client relationships. These activities include, but are not limited to, calling into new accounts, using online sales tools to prospect, and face-to-face engagement with manufacturers. I also spend quite a bit of time scoping and quoting client projects, as well as maintaining a project’s lifecycle from purchase order receipt to shipment of product. My week is usually peppered with conference calls where I work alongside my technical internal resources to help clients design the right solutions.
Q: How did you become an Account Manager? What attracted you to this job?
A: As a University of New Hampshire senior about to graduate with a BA in Business, I was participating in a marketing internship at a small, Boston-based consulting firm. The firm was an Oracle partner who primarily led OBIEE and Hyperion (both Oracle’s flagship ERP solutions) migrations for clients. During my time there, I developed a good taste for the tech industry and best practices for solving client needs. I knew Connection would be a perfect fit—personally and professionally—for me. I am competitive by nature and self-driven, so the sales role was a win-win. The company supports the local community and economy, which is important for me as a life-long New Hampshire resident.
Q: What are the most challenging aspects of your job?
A: The sales role requires a certain amount of stamina for success. It’s difficult at times, because losing a deal can halt your motivation—if you let it. You have to learn to pick up and keep pushing. You have to come in every day and hit it hard.
Q: What do you feel is the key skill or attribute needed to succeed in your role?
A: Persistence, persistence, persistence. It’s also important not to dwell on lost deals. It happens! The longer you let the negativity bother you, the more it will affect your business. From a processes perspective, it’s also important to be able to schedule your day and stick to that schedule.
Q: Any advice for newcomers?
A: Have a positive attitude, and don’t get frustrated. It helps to visualize your personal life goals to keep motivated. So, put up a picture of the car you want, the house you’re looking towards, or maybe the number you want to shrink your student debt by this year!
Q: What would you be doing if you weren’t an Account Manager?
A: I would move to product management, channel sales with a partner, or possibly leadership.
Q: What’s the best part about working at Connection?
A: There are a lot of different and great things about working at Connection. To me, nothing beats the feeling of working really hard on a project with a client. Helping my customers is definitely the best part! I also love working close to home and the personal accomplishments that Connection has helped me attain.