Federal Health IT Strategic Plan and Managed Services

Jennifer Johnson

In my prior Connected Blog post, Federal Health IT Strategic Plan and Third-Party Risk Management, I explored several strategic initiatives outlined in the ONC’s 2024-2030 Federal IT Strategic Plan which is in draft for public comment.

The four goals of the 2024-2030 plan are to:

  • Promote Health and Wellness
  • Enhance the Delivery and Experience of Care
  • Accelerate Research and Innovation
  • Connect the Health System with Health Data

In this second of a 4-part series, I’ll discuss managed service solutions that support the goal to enhance the delivery and experience of care.

Goal 2: Enhance the Delivery and Experience of Care


  • Providers deliver safe, equitable, high quality, and improved care
  • Patients experience expanded access to quality care and reduced or eliminated health disparities
  • Healthcare is improved through greater competition and transparency
  • Providers experience reduced regulatory and administrative burden
  • The healthcare workforce uses Health IT with confidence

Implied in the objectives of care delivery are the ways in which providers are burdened rather than helped by technology. The United States is facing a shortage of up to 124,000 physicians by 2034. That includes 48,000 primary care physicians. Those who remain in patient-facing roles, 49% report symptoms of burnout. Whether death by 1000 clicks, note bloat, or pajama time, clinical care teams have been vocal about how administrative burden robs them of the joy of practicing medicine.

While not patient-facing, the role of a healthcare IT or digital health leader is similarly impacted by the workforce shortage with pronounced gaps in skillset and reach. As is true with their clinical counterparts, IT leaders also have considerable administrative burdens that make it difficult to execute the basics, let alone reach strategic IT initiatives that deliver value and help support core clinical and financial objectives.

Connection has built an impressive array of managed services that enables health IT leaders to prioritize projects and maximize the skills of their team.

End User, Data Center, Network, and Security managed support programs fully integrate into an organization help desk and workflow. Organizations facing shortages in either human capital or talent, leverage Connection’s bench strength for project staffing, contract-to-hire, direct hire, and payroll services, help desk, and service desk support. By partnering with Connection, clients become more efficient to help reach their objectives.

Healthcare organizations succeed when they can fulfill the promise of value-based care that aligns with the strategic imperatives. Partnering with Connection can help IT leaders reach these goals.

If you’d like to learn more about how Connection can help your organization become more efficient through managed services, engage our Healthcare Practice today to get started.

Jennifer Johnson, Director Healthcare Strategy and Business Development, joined Connection in 2010 starting in field sales and joined the healthcare practice in 2015. Jennifer has more than 20 years in IT, including prior roles in distribution and manufacturing. Jennifer holds her Certified Digital Health Leader designation from the CHIME organization, is a member of HIMSS, where Connection is a diamond sponsor, and has most recently been named a CRN Women of the Channel in 2023 and 2024.