No industry is more dependent on rapid, decisive action than healthcare. From initial patient check-in to after-care outpatient treatment, delays or wasted time in any form can create severe impacts…
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Remember when Purell was worth its weight in gold? I think it’s safe to say that the COVID-19 pandemic has made the average person acutely aware of the importance of…
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The value of patient medical information makes healthcare entities prime targets for cybercriminals. According to IBM’s 2022 Cost of a Data Breach Report, the average cost of a healthcare data…
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In this age of Artificial Intelligence (AI), bots and internet shopping, is customer service now dead? One could easily argue that, in the words of Billy Crystal/Miracle Max in The…
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Artificial Intelligence (AI) . . . it seems like every IT organization is claiming they use it. Feels like only yesterday when an avalanche of companies were rushing to adopt the…
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