Inside Look: Connection’s Technology Integration and Distribution Center


Interested in becoming a Connection employee? You’ve come to the right place. Follow our Inside Look series to find out what it is like to work in different departments within our organization. You will learn about our open positions and hear from our department leaders on what they watch for in candidates during the interview process. This month we’re featuring our Technology Integration and Distribution Center.

What’s it like to work in Connection’s Technology Integration and Distribution Center (TIDC)?

It’s great to be able to work in the tech industry and know you’re making a difference to companies in the various markets—not only local and national businesses, but also healthcare, retail, manufacturing, and the public sector, including education and state, local, and Federal government.

Connection is a fast-paced business servicing communities throughout North America and—in some accounts—worldwide. The warehouse work is consistently busy, so the day often flies by fast. The facilities are modern with breakrooms, outside social areas, training rooms, an electronic serviced cafeteria, strong physical and digital security, and an amazing culture.  

There is plenty of variety in the work offered across the different departments. Not only are there career opportunities for advancement in the company, but individuals are also able to continuously improve their skills—including handling of different equipment, working with supply chain programs like JD Edwards, and gaining experience in receiving and shipping. With these new skills, you can often move to Lead and Supervisor roles.

And if you’re more technically inclined, there is a whole other part of the operation that focuses on computer configuration, integration, and deployments to the North American markets. This is often referred to as Configuration Services and includes many technical roles, from entry-level configuration technicians through senior technicians to system engineers, project managers, and technical management. What is also exciting here is you can enter the business in the warehouse and work your way into a technical role, while the company assists you in obtaining industry recognized certifications. You may also choose to grow into sales or pre-sales solutions in other departments. 

Working in the Connection warehouse offers a lot to choose from, whether you’re an entry-level warehouse position, a new sales associate, an experienced supply chain international shipper, a quality control expert, a service or configuration technician, a project manager, or a system engineer. Connection’s TIDC has something to offer everyone!        

What is the structure of the department?

There are many departments within the TIDC. In general, there are Warehouse Operations, Quality Control, Inventory Control, Receiving, Shipping, Configuration, and Depot Services. Each of these departments offer career opportunities within the department, as well as movement and advancement to other departments. The departments are generally managed by a Director or Sr. Manager, who will usually have Supervisors or Leads running floor operations. The Directors report to a Vice President over different areas of Configuration and Operations. Also, within the Wilmington location, there are corporate department positions available, for example, entry-level Sales and International Shipping. 

What are the relationships between the TIDC and other areas of the company?

There are many “connections,” so to speak, from the distribution center to other areas of the company, including, in some cases, working directly with our customers and partners. To start with, the TIDC is closely aligned with Product Management, Corporate IT, Finance, and especially with Sales. We have several groups that serve on companywide committees like Safety, Security Compliance, and Facilities Management. In a few areas, we also work directly with our customers and Sales organizations. For example, Project Management works directly with Sales Support, and Service Delivery and our Configuration System Engineers interface with customers on setup. Some departments interface daily with individual departments: Inventory Control often communicates to Finance, and Shipping and Configuration work with Corporate IT platforms, and Human Resources stays in constant contact with all departments.   

The TIDC is hiring! What does it take to be successful in your department and at Connection?

To be successful, you need to offer a positive attitude, try your best, and show up willing to contribute every day. You’ll be working at a company that takes customer service seriously. We watch industry trends and listen to employee and customer feedback—so be prepared to listen, learn, and share.

If someone reading this was coming to interview tomorrow for a role in the TIDC, what interview tips would you give them? 

Candidates should come prepared to share what’s important to them today and their aspirations for the future. We like to have an open, honest dialogue to understand your priorities and how we can help you achieve your goals.

What can new hires expect from joining the TIDC?

At first, it will seem like a lot of information coming at you all at once. Don’t worry; try your best, reach out when you have questions, and know the rest of your team is ready to help you learn and excel. Depending on the role, you will be offered training in different areas of operations or configuration. Expect that every day will be busy, often performing work that’s similar day to day but also may shift depending on customer needs.  

Also, be sure to wear supportive, comfortable shoes because the building is quite large, and sometimes we have to hustle between other departments. We’ll also provide specific dress code recommendations that will best fit your new role.

And finally, why Connection?

Connection is a multi-billion-dollar, Fortune 1000 company celebrating 40 years of innovation in the fast-paced world of technology solutions and services. We are here to stay and grow. We care about our customers, our employees, our partners, and the changing markets. We invite you to come work for a company that offers competitive industry wages with dynamic opportunities and the room to grow your career in the direction that you choose. Stay local or set goals that may take you to other areas of the country. Whatever you’re interested in, there’s a good chance we can help you achieve your career goals. 

Ready to take the next step?

Could you see yourself working at Connection or for our TIDC? We’re hiring! Keep an eye on our recruiting page and find your dream career!