If you had to sum up an entire business-based IT infrastructure definition in a single word, what word that be? Anyone pick “extensive"? I'm sure a few of you picked “costly" or maybe even “outdated." For me, the word that describes it all is “lifecycle."
Think about that term for a moment. It's the beginning, the end, and everything in between: end-points, network, production cores, maintenance, upgrades, replacement, planning, decommission, patching, monitoring and helpdesk services. Everything. And that's one of the reasons a recent survey Connection did piqued my interest. Here's a few highlights:
- 36% of the response base believe that their business lacks visibility into SLA attainment, ticket durations, and problem issues that require level 2 or level 3 support.
- Two out of five IT decision makers report they lack a Configuration Management Database to match incidents to specific IT assets as a challenge to IT asset management requirements.
- 37% were unsure if they could pass an audit examining their SLA attainment standards.
Where do your answers rank in the survey questions asked? If it's “not as good as it should be," keep in mind it's never too late to make improvements - big or small - to your current situation. That's one of the things Connections does best. Our Lifecycle Practice is positioned to support your organization throughout the IT infrastructure lifecycle. Count on us to deliver what you need to get IT done. Take a look over here at some of our varied offerings, and then, if you need a hand, reach out to an Account Manager to discuss the areas you believe need improvement.