The role of artificial intelligence (AI) is becoming increasingly prominent in the retail landscape. Discover how AI is reshaping the retail landscape, from enhancing customer experiences and optimizing supply chains to boosting employee engagement.
Join us as we explore practical applications of AI for retailers and uncover the business benefits it can bring.
Guests:
Brian Gallagher, Retail Strategy Director at Connection
Jamal Khan, Chief Growth and Innovation Officer at Connection
Show Notes:
00:01 Introduction and Overview
02:55 The Evolution of AI Technology
05:43 The Impact of AI on Retail
09:01 The Challenges and Opportunities of AI in Retail
11:58 The Role of AI in Personalized Shopping Experiences and Inventory Management
14:35 The Importance of Data in AI and the Role of AI in Dynamic Pricing
17:02 The Future of Retail with AI and the Impact of AI on Customer Experience
21:10 The Challenges of Data Collection in AI
24:21 The Future of Retail Storefronts with AI
26:44 The Role of AI in Employee Productivity and Enhancing Retail Employee Experience
27:54 AI in Supply Chain Optimization and Sustainability
29:06 Ethical Considerations in AI Implementation
30:45 The Importance of a Common Purpose in AI Integration
32:30 Starting the AI Journey in Retail
34:06 Choosing the Right AI Partner and the Three Stages of AI Adoption
38:32 The AI Ecosystem and its Impact on Retail
40:14 Getting Ready for AI in Retail
42:34 Connection’s Approach to AI in Retail
49:41 Final Thoughts on AI in Retail
