Mobile technologies play a critical role in today’s digital world. While there’s a big focus on our remote and hybrid workforce, there are many industries that have frontline employees. This podcast explores how mobile technologies have evolved since the pandemic—from the employee and customer experience point of view—across healthcare, retail, hospitality, warehousing, and manufacturing industries.
Host: James Hilliard
Guest: Terry Price, Senior Sales Engineer, Zebra Technologies
Show Notes:
[1:20] Mobile contact tracing and tracking technologies have taken off since COVID. In-person industries had to implement social distancing practices and set maximum capacity limits to minimize potential exposure.
[3:03] Serviceability for customers has drastically changed in the last few years. Customers expect instant gratification and convenience. Mobile technologies have become more necessary as we are quickly becoming a cashless society.
[8:09] Ease of use and manageability are also at the forefront for consumers. It’s key to leverage mobile technologies that use a “common” operating system, such as Android, to deliver a streamlined interface that users are familiar with.
[10:17] Healthcare workers require more out of their mobile devices than any other industry. Healthcare practitioners rely on technologies for patient care and life-and-death scenarios. These use cases require ruggedized mobile technologies that are fast and efficient.
[13:20] Disinfectant-ready devices are must-haves in healthcare. Retail and hospitality industries followed suit by adopting healthcare-grade devices.
[15:07] For many industries, ruggedized devices are critical, but decision-makers are sometimes hesitant on the upfront investment. A consumer-grade device will likely require more replacements and overall management. Ruggedized devices will result in an overall lower total cost of ownership.
[19:00] Each industry defines cybersecurity in different terms. For instance, in healthcare, HIPAA compliance requires that data cannot be stored on the device itself. Zebra works with software companies to develop solutions that can meet or exceed cybersecurity requirements and needs.
[23:49] How can a business start a mobile-first transformation? Determine the wireless and physical security infrastructure needed, find the right technologies that can elevate the employee and customer experience, and partner with experts to guide you through the process.
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