Retail

employees trying out new technology

4 Reasons to Give Your Retail Employees a Say in Tech Choices

As retailers look to further bridge the gap between the in-store and digital experience, putting technology into frontline employees’ hands is essential. However, choosing the wrong technology can negatively impact…

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Customer interacting with employee and laptop

The Great Customer Dilemma—Should I Engage the Associate?

I’m sure you have asked yourself this question. I know I do almost every time I enter a store. “Do I want to talk to an associate—or is it easier to…

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A Retail Dream: What If You Could Start Your Business Over—from Scratch?

When it comes to retail, I am borderline obsessed. I was hooked the minute I first experienced that rush of connecting directly with a customer and experiencing their raw emotion…

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Episode 61 – Develop a Commercial Strategy in Times of Covid-19

With the strike of COVID-19 the disruption of businesses’ usual and growing expenses, budgets set in 2019 are no longer viable. How is your business handling the new normal? As…

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