Inside Look: Get to Know Sam Harrington and Jo Massie


Connection started out 40 years ago with two employees and a phone line. Today, we’re a Fortune 1000 IT solutions partner. Meet the incredible people that help calm the confusion of IT and guide the connection between people and technology. Check out our Inside Look series to discover how we solve IT and what it’s like to work in different departments within our organization.

Sam Harrington, Partner Marketing Manager, HP

Description of role: I develop integrated marketing plans for HP that span across all our sales segments at Connection.

Length of time at Connection: 7 years

How has your career grown since starting at the company?

My career growth has been great at Connection. I started as an entry-level marketing coordinator, and now I oversee all of HP’s marketing efforts. Hard work certainly pays off here. I have been at Connection for seven years and have been promoted four times. I have learned so much about website development, digital marketing, and partner relations throughout my time and continue to learn new skills every day.

What do you find most fulfilling about your role at Connection?

The people and the relationships I have gained. I work with amazing colleagues, and some of them have become true friends of mine.

What projects excite you right now?

The project that excites me the most right now is revamping HP landing pages on the Connection website. The plan is to make the customer journey clean and organized, while keeping content relevant and easily digestible for the customer. The refresh will enhance our digital marketing efforts too.

What advice do you have for someone that is interested in a career in technology?

Go for it! Try it out. Having a career in technology is never a bad idea, in my opinion. Technology is the foundation for how people get stuff done. It’s not going anywhere. For example, COVID negatively affected a lot of industries, but not the tech industry. If anything, customers started buying more technology. A lack of demand will never be an issue.

What makes Connection an employer of choice?

Managers are flexible when it comes to your work schedule. They understand that you have doctor’s appointments and family commitments. Connection offers great benefits and a generous PTO program including floating holidays.

Jo Massie, Senior Process Analyst, Customer Experience

Description of role: I’m responsible for analyzing, evaluating, and proposing business process improvements to elevate our customers’ experience.

Length of time at Connection: 29 years

How has your career grown since starting at the company?

I started at Connection as a picker-and-packer in the Shipping department. I worked my way across various departments such as Returns and Inventory Control. I was then promoted as a lead within Corporate Services and ultimately served as supervisor of the department. Now, I’m part of our Customer Experience team within our Technology Integration and Distribution Center.

What do you find most fulfilling about your role at Connection?

The most fulfilling thing is to be able to provide my experience and knowledge to help my colleagues achieve their customer service and professional goals.

How would you describe the company culture?

Connection was built on being a family. We have grown so much over the years, but we still have a close-knit feel. The company also invests in helping you enhance your skills and giving you the tools you need to grow. I feel that Connection really cares about my well-being and the well-being of my family.

What advice do you have for someone that is interested in a career in technology?

This isn’t directly tied to a career in technology, but the best advice I would give is that it’s really what you bring to the table that will help you the most in your professional career. From taking initiative to learning new skills—it’s what you make out of your opportunities that will help you grow at Connection.

Celebrating 40 Years of Innovation

Discover what unites our team and makes Connection a one-of-a-kind workplace. If you’re looking for a career where you’ll be surrounded by people who love to dream big, dig deep, and support each other, you’ll find your place at Connection. See our open positions at