When you pick your Managed Services Provider (MSP) for business-critical systems, you want to make sure that the team supporting your business is the one best equipped to do so. An organization responsible for so much should be equipped with the best tools, the best systems, and, most of all, the best resources. After all, your MSP is responsible for ensuring that these deployments remain operationally available and stable for your end users and critical operations.
As a Microsoft designated Expert MSP, Connection’s Managed Services Practice is staffed to assist with the wide array of tasks that IT departments are responsible for within an organization. Our MSP resources are skilled in assisting with these operational day-to-day responsibilities, freeing up your team for more strategic goals. When the need arises, however, your environment is supported not only by your primary MSP resources but also Connection’s full staff of Senior and Principal level engineering resources, each equipped with specialized areas of expertise gained from years of experience working hands-on with these technologies.
As an example, a Connection client concerned that their backup and business continuity capabilities in Azure might not meet their updated RTO/RPO requirements engaged their MSP support team. This team had been maintaining the existing DR setup but recognized that a strategic review and design of a more robust solution might be necessary for the client’s evolving technological needs. The MSP team then engaged Connection’s Professional Services to assist in designing an enhanced disaster recovery strategy. This included the implementation of Azure Site Recovery (ASR) and a comprehensive testing plan to ensure the optimal path for recovering from an outage. By working closely together, the MSP and Professional Services teams modernized and optimized the client’s BCDR plan for rapid recovery.
Collaboration between these different service teams ensures strategic and efficient execution of all stages of your IT support structure, day-to-day management tasks, strategic planning, critical issue resolution, and execution of new system architecture. Integration within a services provider ensures that each aspect of your organization’s needs is being properly addressed. With these teams working side by side, the overall coverage that Connection’s MSP services provide your organization will best equip you regardless of the situation. This collaboration between MSP and Professional Services engineers translates into better overall outcomes for you and your business.
As IT business systems and cloud architecture deployments become more complex, ensuring that your Managed Services Provider is best prepared to support the ever-evolving needs of your business is critical. By choosing Connection’s Expert Microsoft 365 and Azure MSP services, your organization will be best equipped to handle the increasing complexities of modern technologies and cloud systems.
Patrick Renzi
Patrick is a Solution Architect for Microsoft Cloud Services at Connection. He specializes in Microsoft Office 365, Intune and Azure Active Directory. In his free time, he enjoys Skiing, Golfing, Gardening and Hiking.
