In today’s fast-paced business environment, seamless communication is the backbone of success. That’s why Connection has teamed up with Fusion Connect, a Morgan Stanley Company and industry-leading cloud communications provider, to bring you a powerful solution: Operator Connect for Microsoft Teams.
Transform Microsoft Teams into a Complete Business Phone System
With Connection and Fusion Connect, you can now make Microsoft Teams your primary phone system. This partnership empowers you to make and receive traditional phone calls on any device—whether it’s your PC, smartphone, tablet, or a Teams-enabled desk phone. Imagine having all your communication needs under one platform, turning Microsoft Teams into a fully integrated business phone system that goes beyond just messaging and video calls.
Why Choose Microsoft Teams with Operator Connect?
- Reduce Costs: Forget about the expenses of managing and maintaining an onsite PBX system and desk phones. By consolidating everything into Microsoft Teams, you eliminate unnecessary costs.
- Platform Consolidation: Eliminate redundant collaboration tools. With Operator Connect, you streamline communication channels, gain greater control, and reduce overall costs through one unified solution.
- Improved Productivity: Leverage the full potential of the Microsoft 365 platform. Boost employee productivity and simplify communication across your organization with a system you’re already invested in.
Optimize Your Microsoft 365 Services with Operator Connect
Operator Connect, powered by Fusion Connect, goes beyond just basic calling. It’s designed to enhance your Microsoft 365 services by offering:
- 100% Business Continuity: Fusion Connect ensures uninterrupted voice service, even if Teams service is temporarily unavailable, so your business remains operational no matter what.
- Global Coverage: Enjoy access to phone numbers across the U.S., Canada, Mexico, and over a dozen European countries, with further expansion into Europe, Latin America, and Asia Pacific on the horizon.
- Professional Implementation Support: Rest easy with professional support managing system configurations, technical training, and service activation, ensuring a smooth transition to your new phone system.
- Simplified Administration: The user-friendly management portal simplifies the native Microsoft administration console, enabling admins to obtain new phone numbers and deploy new Teams seats in real-time.
- Attendant Console: Empower selected employees to manage and route incoming calls, view colleague availability, set up call queues, and manage ongoing call statuses efficiently.
- Call Recording: With policy-led, unlimited call recording and retention, your organization can maintain records of audio and video calls for compliance, training, or other purposes.
- SMS/MMS for Teams: Native mobile messaging allows SMS/MMS text messaging to individuals and groups across various platforms, all directly integrated with Microsoft Teams. Communication has never been this versatile.
Why Connection and Fusion Connect Are Better Together
As a leader in providing smart, cutting-edge technology solutions for organizations of all sizes, Connection serves as an extension of our customers’ IT teams. This partnership combines Connection’s commitment to delivering innovative solutions with Fusion Connect’s expertise in cloud communications.
“By partnering with Fusion Connect, we have introduced a solution that transforms Microsoft Teams for our shared customers into a robust business communication platform. It’s great to see our clients take advantage of this collaboration to streamline their communication systems, cut expenses, and experience exceptional uptime. We’re honored to have Fusion Connect as a ‘powered by’ partner at Connection,” says Brian Gatke, VP GTM Solutions Strategy and Portfolio Development for Connection.
“We are excited about our partnership with Connection. Fusion Connect contributes deep Operator Connect expertise enabling customers to get the most value from their Microsoft investment,” adds Diane Frazzetta, VP Strategic Alliances at Fusion Connect. “Aligned with Connection, Fusion Connect makes the complex simple, allowing our customers to focus on what really matters, which is growing their business.”
Together, they provide an unmatched service that transforms Microsoft Teams into a robust business phone system, making your communication seamless, efficient, and cost-effective. Make the smart choice for your business communication needs. With Connection and Fusion Connect, Microsoft Teams becomes more than just a collaboration tool—it becomes your complete business phone system.
Makayla Mota
Makayla Mota is a Partner Marketing Specialist at Connection with a background in educational technology training on Microsoft solutions in the classroom. In her spare time, she enjoys reading, spending time with her family, antiquing, hiking, and watching movies.
