Jonathan joined Connection in 2021 as a Sr. Technical Support Specialist, providing Level 2 IT support for as many as 2,900 users. He holds AZ900, AI900, MS900, SC900, and PL900 certifications from Microsoft, a VTSP-HCI and VTSP-Foundation from Broadcom, and VMSP Public Cloud certification and Sales Professional Fundamentals certification from Veeam. Jonathan lives in southern Indiana and is an avid rock climber with a deep curiosity for technology. When he’s not navigating rugged terrain, he’s exploring the digital landscape—blogging about Microsoft innovations, IT trends, and user experiences.
Do you always do the same things at work every day? You’re not alone. In fact, according to a 2023 study, McKinsey Global Institute (2023) estimates 20–30% of activities in knowledge-based occupations…
