Brian Gallagher

Brian Gallagher

Brian A Gallagher is the Retail Strategy & Business Development Director at Connection. Brian joined Connection in 2016 as the Retail subject matter expert (SME) after leading National Store Operations teams for more than 20 years. Brian has a deep understanding of today’s Store Experience and Customer Engagement solutions requirements and works collaboratively with customers and partners to create complete business solutions to drive customer engagement and revenues. Outside of work, he enjoys traveling with his wife and cheering on the Cleveland Indians.
Retail worker on POS

A Strategic Roadmap to Technology Deployment in Retail: Part 1

Who are the most influential people inside your store? Who knows more about what your customers’ desires are than the teams meeting with them every day? Who is the everyday…

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“Wow” Moments in Retail

What is a “wow” moment? A “wow” moment occurs any time you exceed your customer’s expectations. It doesn’t have to be by a lot. It doesn’t have to be over-the-top….

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The Real Change in Retail

The past summer has highlighted the end of an era for three formerly major retailers.  Blockbuster Video has closed their last store in Alaska leaving one lone location remaining in…

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Mobile Engagement Drives Retail in 2018—And Beyond

I had the pleasure of attending the Global Retailing Conference at the University of Arizona in April.  After sharing ideas with hundreds of retailers, it was clear that there are…

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Unplugging Retail

“What is my mobile strategy?” I believe this should be the first question every retailer asks themselves. Store experience should be driven by understanding how mobile solutions can enhance the…

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