8×8 Voice for Microsoft Teams Is Here

Alain Mowad
Alain Mowad

Enterprises standardizing on Office 365 want to optimize ROI by adopting Microsoft Teams for all of their collaboration requirements as well. Many organizations, however, are concerned about the prospect of adopting the Microsoft Phone System and Calling Plans for Teams as a telephony solution. It lacks the rich PBX feature set that enterprises are accustomed to, not to mention the signature global PSTN footprint with unlimited calling plans.

Enter 8×8 Voice for Microsoft Teams, an enterprise-grade cloud-to-cloud Direct Routing integration with the Microsoft Phone System, providing enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface.

With a PSTN presence in 38 countries and unlimited calling plans in 47 countries worldwide, all running on the industry’s most reliable telephony communications platforms, 8×8 is your best choice to enable PSTN communications globally for your Teams users.

8×8 doesn’t use clunky bots, apps, or browser extensions that break the Teams user experience and cause maintenance nightmares for IT administrators. Continue allowing your Teams users to make and receive calls without altering their user experience in any way and by continuing to use the same Teams apps, whether they are Web, desktop, or mobile.

And with a simple centralized administrative interface, the configuration of Teams users on 8×8 requires only a few easy steps—meaning your Teams users can begin taking calls on the 8×8 network in minutes.

8×8’s voice communications platform has a truly global presence, with full PSTN access in 38 countries, DIDs and toll-free numbers in 120+ countries, and unlimited calling plans in up to 47 countries. With multiple geo-redundant data centers located around the globe along with patented Global Reach™ technology, 8×8’s industry-leading availability ensures that each and every call gets connected.

And it’s all provided from 8×8 running on one platform globally.

With 8×8, all your employees can communicate with each other, as well as externally, on a single communications platform, regardless of whether they are Teams users or not. Because 8×8’s platform is open, your employees can connect and communicate using any device, whether it’s a physical phone, 8×8’s Virtual Office desktop or mobile client, or Microsoft Teams.

But 8×8 is much more than just a leading telephony platform. With 8×8 Voice for Microsoft Teams, you get a rich set of third-party applications and native contact center support, as well as comprehensive analytics for all your 8×8 calls.

Native Business Application Integrations

8×8 has native integrations with 35+ business applications, including several CRM applications such as Salesforce. Make and receive calls using Teams in your favorite CRM application. Attach call log information and links to any call recordings to your CRM record. See your CRM call history information right from within Teams.

Native Contact Center Integration

With 8×8, there is no need to look for a separate contact center solution. 8×8 has one, and it works with Teams. Contact center agents can make and receive calls within Teams while leveraging all of 8×8’s Contact Center capabilities, including omni-channel interactions, workforce engagement management, and robust analytics.

Analytics

8×8 analytics provides key insights into all of your Teams calls made on the 8×8 platform. Identify key trends across employees, teams, and the company; understand call patterns and customer behavior with speech analytics; make instant, impactful changes using real-time data to drive decisions; and evaluate and play back all business calls using one comprehensive analytics suite.

With 8×8 Voice for Microsoft Teams, you save time and money by getting all of the benefits of a robust and global enterprise communications solution. It’s already integrated with Teams without the hassle of having to manage a communications infrastructure—and all without requiring you to change your users’ Teams experience.

Alain Mowad

Alain Mowad is Senior Manager, Product Marketing, Collaboration Solutions at 8x8 where he is focused on driving adoption of the Video Meetings product. Prior to starting at 8x8, Alain held the position of Senior Manager, Product Marketing, Contact Center at RingCentral.

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