Finding the “best in class” IT resources to meet all for your wish-list items can be a challenge, especially when trying to future-proof your infrastructure and remote workforce all while maintaining security protocols and budgets during a world pandemic. Tech expectations continue to increase and the need for collaborative IT solutions has become paramount.
What have other companies done to roadmap their next 5 years of success? How have they overcome some of these challenges and mitigate the disasters of a wrong decision? Find out on this episode of TechSperience as we explore a “tour de force” of tech collaboration.
Guest 1: Laura Belincky – Sr. Business Development Manager, BSG
Guest 2: Brian McGuffin – National Business Development Manager, BSG
Guest 3: John Maslanik – Business Development Manager, BSG
Guest 4: Brian Chandler – Director, Business Development Manager’s Team, BSG
Guest 5: Derek Olson-Sr. Manager, Business Development Manager’s Team BSG
Host: James Hilliard
[0:38] Introduction of guests
[1:30] How do you start the process of learning about your customers and what their pain points are?
[2:55] What’s your favorite place to go to learn about a new customer?
[4:30] What’s a unique place where someone has been able to uncover new information about a customer?
[5:31] Currently, what are the biggest pain points you are hearing from customers where solutions providers can help?
[8:16] Besides logistical pain points, what are some personal pain points we are hearing from customers?
[10:48] How do you start imagining the resources that you can provide a customer when they ask for products and/or services?
[13:20] How does bringing in more team members to sit in on meetings allow for more potential resources to the client?
[15:25] Are customers surprised that Connection can offer more services than they initially thought?
[19:05] How often do you find a customer is willing to talk to another customer about their experiences?
[24:40] Could you design a new data center from the ground up?
[26:33] What are your goals when engaging customers?