In this age of Artificial Intelligence (AI), bots and internet shopping, is customer service now dead? One could easily argue that, in the words of Billy Crystal/Miracle Max in The…
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COVID-19 has forced a myriad of changes to healthcare delivery, but none more compelling than the mainstreaming of telemedicine. Initially, the urgent necessity of connecting patients to providers without potentially…
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2020 was a year of disruption. The ways we work, shop, and learn were upended as interactions moved primarily online for safety. But perhaps no industry has been transformed by…
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At the beginning of 2020, we had healthcare in a rhythm. You could approach almost every visit to a healthcare facility with certainty. You would make an appointment, visit in…
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