Who are the most influential people inside your store? Who knows more about what your customers’ desires are than the teams meeting with them every day? Who is the everyday…
Read Now
What is a “wow” moment? A “wow” moment occurs any time you exceed your customer’s expectations. It doesn’t have to be by a lot. It doesn’t have to be over-the-top….
Read Now
The past summer has highlighted the end of an era for three formerly major retailers. Blockbuster Video has closed their last store in Alaska leaving one lone location remaining in…
Read Now
The goal in retail is to improve revenue through existing customer engagement and new customer acquisitions, and technology is making this happen. But what technologies should forward thinking retailers embrace?…
Read Now